What to Do When a Loved One Passes Away in Philadelphia: A Step-by-Step Guide

Victor Baldi • April 14, 2026

A step-by-step guide for Philadelphia families on what to do immediately after losing a loved one. From Pennsylvania Burial Company/Baldi Funeral Home, serving families since 1921.

Pennsylvania Burial Company, Baldi Funeral Home Philadelphia

What to Do When a Loved One Passes Away in Philadelphia:

A Step-by-Step Guide


Losing someone you love is one of the most overwhelming experiences a family can face. In those first hours and days, it can feel impossible to think clearly — let alone make decisions about what comes next.

At Pennsylvania Burial Company / Baldi Funeral Home, we have walked alongside Philadelphia families through these moments for over 100 years. This guide is designed to give you a clear, compassionate roadmap so you know exactly what to do — and when — after the passing of a loved one in Philadelphia.


The First Hours:

Immediate Steps


If the Death Occurs at Home

If your loved one was under hospice care, contact the hospice agency first. A hospice nurse will come to the home to make a pronouncement and can help coordinate next steps. If the death was unexpected or unattended, call 911. In Philadelphia, the medical examiner's office may become involved to determine the cause of death before the body can be released.


If the Death Occurs in a Hospital or Care Facility

The hospital or nursing home staff will handle the initial medical and legal procedures, including pronouncing the death and beginning paperwork. They will ask you to name a funeral home. You do not need to decide immediately — take the time you need. The facility will keep your loved one safe until a funeral director arrives.


Call a Funeral Home You Trust

This is often the most important call you will make. A compassionate funeral director will guide you through everything that follows — from transporting your loved one to helping you plan a service that reflects their life.

At Baldi Funeral Home, our team is available 24 hours a day, 7 days a week. We serve families throughout South Philadelphia, Center City, Southwest Philadelphia, Lower North Philadelphia, and the tri-state area. When you call us, you speak with someone who cares — not an answering service.


The First 24 to 48 Hours:

Key Decisions


Choose Between Burial and Cremation

One of the first decisions your family will face is whether to choose traditional burial, cremation, or another option such as green burial. There is no right or wrong answer — only what feels right for your family and honors your loved one's wishes.

If your loved one left instructions through a pre-arrangement, these decisions may already be made. If not, your funeral director will walk you through every option with patience and without pressure.


Gather Important Documents

Your funeral director will need several documents to proceed. Having these ready can help things move more smoothly:

  • The deceased's full legal name, date of birth, and Social Security number
  • Marriage certificate (if applicable)
  • Military discharge papers (DD-214) if your loved one was a veteran
  • Cemetery deed or plot information (if a burial plot was previously purchased)
  • Insurance policies or pre-paid funeral arrangements
  • A recent photograph for the obituary


Notify Immediate Family and Close Friends

Before posting anything publicly or on social media, make personal calls to immediate family members and close friends. Designate one family member to be the point of contact for sharing information so that the message stays consistent and respectful.



Planning the Service


Meet with Your Funeral Director

During the arrangement conference, your funeral director will help you plan every detail of the service. At Pennsylvania Burial Company, our four chapels can accommodate services of various sizes, with parking for over 75 vehicles — something many Philadelphia families appreciate, especially in South Philly where parking can be a challenge.

You will discuss:

  • Viewing, visitation, and wake arrangements
  • Religious or cultural customs your family observes
  • Music, readings, photo displays, and video tributes to personalize the memorial
  • Casket, urn, or other merchandise selections
  • Flowers, prayer cards, and keepsake jewelry
  • Obituary writing and publication


Honoring Cultural and Religious Traditions

Philadelphia is a city of many cultures and faiths, and funeral traditions vary widely. At Baldi Funeral Home, we are experienced in serving families from a wide range of backgrounds, including Buddhist funeral services, Vietnamese funeral customs, Cantonese traditions, Catholic, Protestant, and non-denominational services.

Our staff speaks Vietnamese and Cantonese, so your family can communicate in the language most comfortable for them during this difficult time.



Legal and Administrative Steps


Death Certificates

In Pennsylvania, the funeral director files the death certificate with the local registrar. You will want to request multiple certified copies — typically 10 to 15 — as you will need them for banks, insurance companies, the Social Security Administration, pension providers, and property transfers. Your funeral director can order these on your behalf.


Notify the Social Security Administration

The funeral home typically notifies Social Security of the death. If the deceased was receiving benefits, those payments will stop. A surviving spouse may be eligible for a one-time death benefit of $255 and ongoing survivor benefits.


Contact Insurance and Financial Institutions

Notify life insurance companies, banks, credit card companies, and any pension or retirement account providers. Each will have their own process, and most will require a certified death certificate.


Veteran Benefits

If your loved one served in the U.S. military, they may be entitled to burial benefits through the Department of Veterans Affairs, including a burial allowance, a government-furnished headstone or marker, and a Presidential Memorial Certificate. Pennsylvania Burial Company maintains a Veteran Memorial Wall in honor of those who served.



Taking Care of Yourself and Your Family


In the rush of arrangements and paperwork, it is easy to forget to take care of yourself. Grief takes a physical toll. Eat when you can, rest when you can, and accept help when it is offered.

If you are struggling, know that support is available. Pennsylvania Burial Company offers a one-year grief support program with weekly messages of comfort and encouragement — because our commitment to your family does not end after the service.



You Do Not Have to Navigate This Alone


The days after losing someone can feel like a fog. But you do not have to figure everything out by yourself. That is what we are here for.

Four generations of the Jacovini and Baldi families have dedicated their lives to helping Philadelphia families through their most difficult moments — with dignity, compassion, and care.


Call us anytime at (215) 334-1717, or visit us at 1327-31 South Broad Street, Philadelphia, PA 19147. We are here when you need us — day or night.


Pennsylvania Burial Company/Baldi Funeral Home

1327-31 South Broad Street

Philadelphia, PA 19147

215-334-1717


funeral symbols Baldi Funeral Home Philadelphia Pennsylvania Burial co
By Victor Baldi July 6, 2026
Explore meaningful funeral symbols from different cultures, including flowers, candles, black armbands, colors, food, and traditions. Baldi Funeral Home help Philly
Catholic Funeral Home Philadelphia South Broad Street Baldi Pennsylvania Burial Co.
By Victor Baldi June 22, 2026
Plan a meaningful Catholic funeral in Philadelphia with Pennsylvania Burial Company and Baldi Funeral Home. Learn traditions, meaning, and preparation steps.
By Victor Baldi June 8, 2026
How to Offer Meaningful Support, Phrases to Retire, and the Grace of Showing Up
Buddhist funeral ceremony Philadelphia
By Victor Baldi May 18, 2026
Planning or attending a Buddhist funeral in Philadelphia? Discover traditional customs, etiquette, and modern service options from Pennsylvania Burial Co. and Baldi
Pennsylvania Burial Company Baldi Funeral Home Cremation Services Philadelphia South Broad
By Victor Baldi May 6, 2026
If you are looking for a funeral home in South Philly that treats you like family, we invite you to visit us. Our doors on South Broad Street are always open....
Philadelphia obituaries, funeral home Philadelphia
By Victor Baldi April 21, 2026
Finding and Honoring Loved Ones: A Guide to Philadelphia Obituaries
Two Buddhist monks standing outside an ancient Cambodian temple, symbolizing spiritual reflection
November 11, 2025
Explore the purpose of chanting in Cambodian funeral traditions and how it provides peace, guidance, and spiritual support for families and loved ones.
Picture of 2 older women sitting on a bench in a park, surrounded by trees
November 5, 2025
Pre-arranging or pre-planning funeral services is great for when your time comes, your family does not have that big of a burden and can let them focus on griving
Picture of an incense diffuser on a blackground
October 30, 2025
When a family member passes, Cantonese funeral traditions serve as a meaningful way to honor their life, provide comfort to loved ones, and guide the spirit with respect and care. At Pennsylvania Burial Company and Baldi Funeral Home, many families in the Philadelphia community choose to incorporate Cantonese customs into funeral services, ensuring the ceremony reflects their family heritage and beliefs. This guide explains the most common rituals, symbolic items, and offerings often included in a Cantonese funeral, and how families can personalize the experience while staying true to tradition. 1. The Importance of Respect, Family, and Ancestral Honor Cantonese funerals are rooted in three core principles: • Showing deep respect to the deceased • Protecting the family from misfortune • Honoring ancestors and ensuring a peaceful transition to the afterlife These values guide each step of the funeral process and help families feel connected to generations before them. 2. Pre-Funeral Rituals and Traditions Many families begin preparations with customs meant to protect the home and honor the spirit. These may include: • White and black clothing: Families traditionally wear white to symbolize mourning, with black used in some cases. Red is avoided during the mourning period. • Covering mirrors: Some families cover mirrors to prevent attracting negative spirits or bad luck. • Paper offerings prepared in advance: Items are gathered for burning during the funeral to help the loved one in the afterlife. Some families choose to follow all traditional customs, while others combine them with modern practices based on their comfort and beliefs. 3. Rituals During the Funeral Service Cantonese funeral services may take place over one or multiple days and can include elements such as: • Prayers and chanting: These guide the spirit and provide comfort. Monks or spiritual leaders may be present to lead chanting if the family wishes. • Incense offerings: Incense is lit to purify the space, honor the deceased, and invite blessings. • Symbolic placement of flowers: White chrysanthemums are common as they represent sympathy and mourning. Many families also choose to include personalized readings, shared memories, or a slideshow to honor the individual’s life in a meaningful way. 4. Symbolic Items and Their Meaning Below are key items often used during Cantonese funerals and what they represent: Incense: Shows respect and guides the spirit White clothing: Purity and mourning Paper money (joss paper): Helps the loved one in the afterlife Fruit and food offerings: Provide nourishment for the spirit Chrysanthemums: Traditional funeral flowers symbolizing grief Red packets (given after funeral): Protect family from misfortune after attending Families often choose which items feel most meaningful to include. 5. Offerings and the Tradition of Burning Joss Paper Paper offerings (known as joss paper) are an important part of Cantonese funeral customs. These may include money, clothes, or symbolic items representing comfort in the afterlife. Burning these items is believed to: • Provide financial support to the loved one’s spirit • Offer comfort and a smooth transition • Show ongoing care and respect Some families also place food and fruit on an altar for the spirit to receive. 6. After the Funeral: Mourning Practices and Family Customs Following the funeral, families may observe a mourning period that includes: • Avoiding celebrations for a set time • Wearing mourning pins or clothing • Visiting the gravesite at specific times to honor the loved one Giving small red envelopes to attendees at the end of the funeral is also a common practice. These envelopes may contain a coin or candy, symbolizing protection and good fortune after paying respects. Frequently Asked Questions How long does a traditional Cantonese funeral last? Services may last one or more days depending on the customs and preferences of the family. Is it necessary to include chanting or monks? No. While many families choose this for spiritual support, others prefer a simpler service. The level of tradition is always up to the family. Can we combine Cantonese customs with a traditional American funeral service? Yes. Families often blend cultural rituals with personal touches or religious elements that reflect their loved one’s life. What should guests wear to a Cantonese funeral? Guests typically wear black or dark clothing. Bright colors and red are usually avoided. Do all families burn joss paper during services? Not always. Some families follow this tradition fully, while others choose alternative ways to offer respect or symbolic items. Can non-Cantonese guests participate in the rituals? Yes. Guests are welcome to show respect by bowing, lighting incense if offered, or quietly observing. Participation is optional. If your family wishes to include Cantonese traditions in a funeral or memorial service, our team at Pennsylvania Burial Company and Baldi Funeral Home is here to help. We will honor your customs with care, respect, and cultural understanding, ensuring your loved one’s farewell is meaningful and heartfelt.
Headstone shaped like an urn in a cemetery, surrounded by leaves
October 23, 2025
When planning a cremation, several questions may come up. Here you can learn everything, from the basics to the more detailed questions resolved by our team
Show More